Terms of Service.

1. What we do

We set up booking and inquiry systems — things like inquiry capture, follow-up automation, and tour scheduling — using a professional CRM platform, built to work with the website you already have. Refining or rebuilding your website is a separate service available for an additional fee. The exact scope of your project is agreed with you in writing before we begin.

2. The free audit

We offer a free, no-obligation audit of your booking process. It's meant to be genuinely useful, whether or not we end up working together. The audit is for your information and doesn't commit either of us to anything.

3. What we ask of you

To set things up well, we'll need a few things from you:

• Your own account with the CRM platform we build on — you own it, and you pay that subscription directly to the provider
• Timely access to the tools and information we need (such as your website and inquiry details)
• Feedback during the review stage, so we can finalise your setup

Your CRM subscription is separate from our fee and is never included in what you pay us.

4. Fees and payment

Our fee for setting up your systems is agreed with you in writing before any work begins. It is separate from any third-party costs, such as your CRM subscription. Any additional work outside the agreed scope — for example, refining your website — is quoted and agreed separately.

5. How a project runs

A typical engagement moves from audit, to build, to our own internal testing, to your review and revisions, and finally to handoff. Most setups are ready in about two weeks, depending on your venue and how quickly we receive what we need from you. After handoff, we include a month of support to help you settle in.

6. Results

We build your systems carefully and with real care for your business. That said, we can't promise specific outcomes — such as a particular number of bookings or tours — because results depend on many things beyond the systems themselves, including your market, pricing, and how the tools are used day to day.

7. Third-party tools

Your systems are built on a third-party CRM platform that you own and control. Your use of that platform is also governed by that provider's own terms and pricing. We aren't responsible for changes, outages, or pricing decisions made by third-party providers.

8. Ownership

Once your project is paid for, the systems and setup we build within your account are yours. We may reuse our general methods, templates, and know-how on other projects — but never your private business information.

9. Cancellation

You're free to stop working with us at any time. If you cancel partway through a project, we'll talk through what's been completed and settle any fees fairly for the work done up to that point.

10. Liability

We do our best work for every venue, but to the extent allowed by law, DevellaCo isn't liable for indirect or consequential losses arising from the use of the systems we set up. Nothing in these terms limits any rights you have that can't be limited by law.

11. Changes to these terms

We may update these terms from time to time as our business grows. When we do, we'll change the "last updated" date above.

12. Contact us

Questions about these terms? Email us any time at hello@devella.co.